These policies are put in place to help us deliver exceptional service to all our Clients. Please read them carefully and acknowledge that agreeing to engage in a service with Beyond Clean Home Services means you are aware and accept our full terms and conditions as outlined below. Terms & Conditions may also be subject to change or be modified at any time.

IMPORTANT INFORMATION:

PROPERTY MUST BE FULLY VACATED

Bond Clean quotes are for a property in a reasonably maintained condition (light surface build up).

Additional fees will apply for properties that present with excessive build up (moderate to heavy - more than a reasonable amount) due to the extra time required to complete.

PLEASE ADVISE IF THIS MAY BE THE CASE PRIOR TO BOOKING TO ALLOW FOR THE EXTRA TIME REQUIRED TO COMPLETE THE FULL BOND CLEAN.

There is NO judgement on our part, this is strictly to provide enough time for the service. If this information is not disclosed and not enough time is allocated, this will void the clean guarantee to these areas.

Excessively built-up walls with a lot of marks/grime are not guaranteed for a call back if a wall wash is not booked and is not disclosed at the time of the booking.

Photos are taken of all areas on arrival and at completion of the job.

ELECTRICITY & WATER USAGE IS REQUIRED ON THE DAY OF THE BOND CLEAN.

Bookings & Cancellations

To make a booking and secure your required booking date, a booking fee of $250 is payable with the balance payable on the day of the bond clean by cash or bank transfer. If payment is not received on the day of the bond clean, further action will be taken to recover this amount. The Client must provide a minimum of 48 hours notice for any changes or cancelations to their scheduled appointment. Any changes or cancellations made after the 48 hour notice period will result in the booking fee being surrendered and non-refundable.

Beyond Clean Home Services understands emergencies happen but it is highly appreciated to inform us as soon as you are aware.

Bond Clean Inclusions List

During the quoting/enquiry process an inclusions list is provided to the client to inform them of what we include in our Bond Clean Package. Only tasks that are listed in the inclusions list are included in the clean and extra tasks are to be discussed as an additional service.

Lock Out

In the case that Beyond Clean Home Services arrives to a bond clean and you’re not there to provide access or a key has not been left, it will incur of a $50 fee unless access is provided within 20 minutes of the agreed arrival time.

Holidays

Please be advised that we observe the following public holidays and will be closed on New Year’s Day, Christmas Eve, Christmas Day, Boxing Day, Australia Day, Anzac Day, Easter, King’s Birthday, Labor Day & Royal Queensland Show Day. If holidays are taken outside of the public holidays noted above, you will be advised in a timely manner to reschedule your booking.

Return Guarantee/Complaints

Bond Cleans are guaranteed for 5 business days after completion. If you’re agent finds a fault in our cleaning, we will return to remedy the noted cleaning item/s provided we are given sufficient notice to return within the 5 business days and no one other than us or the agent has entered the property during or after completion of the bond clean otherwise the return guarantee is voided.

Vacate & Rubbish

The property must be fully vacated, and all rubbish must be removed. We take no responsibility for any furniture, personal items or rubbish left within the property. These items will be left in place and will be worked around. No guarantee can be provided to the areas where these items may be left.

Pets

As much as Beyond Clean Home Services loves animals and pets, we will not be responsible for cleaning up your pet’s urine, feces or bodily fluids.

Glass Surfaces & External Windows

The client warrants that all glass throughout the property is free of any pre-existing damage or weakness. Should there be any damage (cracks or chips) to a glass surface, this surface will not be cleaned to avoid further damage.

The Client also acknowledges that glass surfaces (windows, doors, oven, shower) can in some circumstances shatter without warning. Beyond Clean Home Services takes the utmost reasonable care to clean glass surfaces but cannot be held liable for damage or injury resulting from spontaneous glass failure. Client agrees to hold Beyond Clean Home Services harmless in the event of such an incident. For wind-out windows screens will not be removed to clean internal glass.

Lawns must be ankle length or below for external windows to be cleaned. If windows are within a built-up garden-bed or there are trees in front of the window, it will not be cleaned.

Treatment of Staff

Beyond Clean Home Services treats all clients with respect and it is expected to be reciprocated. Under no circumstance will Beyond Clean Home Services tolerate rudeness, threatening, physical, verbal or aggressive behavior of any kind. If this occurs your clean will be cancelled on the spot as well as all future bookings and full payment for the days clean is required and will be reported if necessary. We are grateful for our lovely clients that we have never had to consider this however this is in place in case a situation occurs.

Photographs/Social Media

In order to showcase our work Photos/Videos will be taken for before and after comparisons of certain areas to cover ourselves of any false accusations of damage etc. as well as to show our capabilities. No personal information such as family photos, pictures or names are displayed as Beyond Clean Home Services understand that is extremely private and confidential and respect our client’s privacy. If you do not wish to have photos/videos posted on social media platforms, please make it known on the first clean.

Cleaning products and equipment

Here at Beyond Clean Home Services, we supply all equipment and products as we know that we can achieve high-quality results. This also includes for insurance purposes to ensure that we are covered. All houses receive clean and sanitsed equipment.

Damages

If an item is broken or a surface is damaged due to our poor mishandling, we will replace or deduct the total from your clean however if an item/object is carelessly placed in a dangerous or high traffic area or requires us to move it to clean Beyond Clean Home Services take no responsibility in the event of an accidental damage. Photo proof is required to be sent to us within 24 hours of your service if you believe we have broken/damaged an item or surface.

Safety

Beyond Clean Home Services take pride in our work and customer interaction and therefore have a ZERO tolerate to rude, intimidating, aggressive behavior or bullying of any sort. If this is to occur at the time of a booking or onsite, the clean will be cancelled and fees will apply.

Under no circumstances will we carry out a clean where there is evidence of any contamination on any surface of human or animal bodily fluids or where there are drug substances or paraphernalia present.

Thank you - Beyond Clean Home Services